B2B vs. B2C Marketing Differences Everyone Should KnowBryan Miller

6 minute read

B2B vs. B2C Marketing Differences Everyone Should Know

Published 2020-10-12T06:00:54 by Bryan Miller

Marketing your business correctly is essential towards making sure that your business grows and continues to bring in new customers and clients. The two main forms of marketing that you can implement into a marketing campaign include B2B marketing and B2C marketing. Understanding the difference between these two marketing types is important before you begin to place a significant amount of money into a marketing campaign.

B2B marketing refers to business-to-business marketing, which means that the customers and clients of your business would be other businesses. All of the marketing materials that are put out with B2B marketing are aimed at the people who make various purchases for the organizations they work for. If your company sells marketing automation software to other businesses, you would need to perform B2B marketing. Some additional examples of B2B marketing include:

As for B2C marketing, this term refers to business-to-consumer marketing, which is important for every company that sells products or services to individual customers. When marketing to consumers, your goal should be to show these individuals how your product or service will be beneficial to their day-to-day lives. Some top examples of B2C marketing include:

  • A video-streaming platform selling subscriptions to individual customers
  • A furniture company selling beds, couches, and chairs to customers
  • A real estate agent selling homes and apartments to families and individuals

Keep in mind that each type of customer expects a different return on investment. With B2C marketing, customers will be measuring ROI by the deals they obtain and how much they are entertained by the product or service you provide. When it comes to B2B marketing, your audience will likely be looking for expertise and efficiency, which means that the purchase process for your clients will center around financial incentive and logical decisions. It’s important to understand how B2B and B2C audiences differ to better advertise the ROI gains they would receive. This article provides an extensive and detailed guide on the differences between B2B and B2C marketing.

Key Takeaways:

  • B2B marketing is referred to as business-to-business marketing while B2C marketing is known as business-to-consumer marketing.
  • Both B2B and B2C marketing can easily be combined or used individually for a company, but you must understand the key differences between the two before you implement them.

Where B2B & B2C Marketing Combine

While most companies will focus solely on B2B marketing or B2C marketing, it’s possible for these two forms of marketing to combine. Some companies will implement B2B and B2C marketing campaigns at the same time, which is particularly common among technicians and similar service-based businesses. For instance, interior design companies can design specific rooms for a home while also designing offices for businesses.

The main difference between these two forms of marketing is that the communication needs differ depending on the audience. If you’re creating a B2C marketing campaign, it’s important to provide your customers with entertaining content and quick solutions. Because of how this marketing works, it shouldn’t take too long for your marketing materials to provide you with tangible returns. B2B marketing is different in that you’ll want to focus on strengthening relationships and proving to potential customers that your product or service will provide them with a good ROI.

Key Differences About B2B Vs. B2C

When you’re examining the many differences between B2B and B2C marketing, the key differences that you should be aware of include:

  • Building customer relationships
  • Branding
  • Managing decisions
  • Targeting your audience
  • Use of ads

It’s important to understand these differences if you want to create a marketing strategy that performs well and is effective at reaching your target audience.

Building Customer Relationships

A core difference between B2B marketing and B2C marketing involves how customer relationships are built. B2B marketing centers around building relationships for long-term success. Once you have cultivated a relationship, you will be able to display your business values, ethics, and practices. When operating as a B2B business, it’s essential that you generate leads with your marketing and that you build relationships that last. In the event that you receive bad reviews on Google or similar websites, don’t attempt to bury these reviews. Instead, respond to them and show these customers that you care about their feedback. The image that your company has dictates how other businesses will react to the products or services you offer.

When focusing on B2C marketing, you’ll want to create transactional relationships. Since B2C companies strive for efficiency, the relationships that you have with customers will primarily center around transactions. With this form of marketing, the way to get rid of bad reviews is to bury them with positive reviews, which should be simple if you offer a premium product. To increase the possibility of obtaining positive reviews, consider sending emails soon after purchase that remind customers to rate their experience or to take a short survey. You can even provide discounts in return for this feedback, which makes it more likely that you will receive a positive review.


Branding is another important element of marketing for B2B and B2C companies. When performing B2B marketing, the way to build your brand is to strengthen your relationships with prospective and current clients. Make sure that you can show clients how your product or service can fit into the market. The personality you show to clients can also be integral towards making deals and bringing in new business. You should be able adjust how your brand is portrayed based on the specific audience you’re speaking to.

With B2C marketing, building a brand is crucial towards future success since your branding allows you to increase loyalty with your customers, deliver a precise message, connect with your customers, and push the customer to purchase your product or service. Branding is the most important component of B2C marketing. The brand that you build allows customers to have a lasting memory of their experience with your business, which is necessary to bring in return customers.

Managing Decisions

When making decisions with B2B marketing, you’ll want to maintain open communication. While communicating with potential clients, it’s important that you’re able to compare the benefits of your business against the competition. Your potential clients will only do business with you if they determine that doing so is a strong investment and that they will receive a high ROI. By understanding the needs of each client, you should be able to deliver a specific message that creates a connection between the two companies.

When you’re managing decisions with B2C marketing, it’s important to simplify the decision-making process, which means that you should focus on shortening the conversion process. Customers should look at your marketing materials and make a quick decision that they want to purchase your products. To make it easier for site visitors to convert into paying customers, you should simplify site navigation and make sure that the checkout process is fast and easy to complete.

Targeting Your Audience

The methods that you use to target your audience will also differ depending on whether you’re performing B2B marketing or B2C marketing. The market for a B2B business is relatively small and niche, which means that it’s extremely important that you understand the demographics of your primary audience. Make sure that you perform extensive data analysis before you even begin targeting your audience. Consider using Google Analytics to assist with your data analysis efforts. Combine the results from Google Analytics with a SERP analysis, which should give you everything you need to identify your main audience.

When targeting your audience with B2C marketing, it’s important to look at your marketing funnel. Since your products or services are likely being sold to a large market, your target audience shouldn’t be restricted to a single demographic. While you’re trying to obtain new customers, your advertisements and marketing materials should be geared towards leads from the top of the marketing funnel.

Use of Ads

As for ad copy, the goal of B2B businesses should be to speak the language of the clients they’re sending out marketing materials to. Prospective clients won’t be persuaded to purchase a product of yours if your ads don’t portray your company as an expert in the field. Make sure that you understand the terminology of the product you’re offering. The language you use for a software product should be entirely different from the language that’s used to sell a piece of clothing or a car. The ad copy should be precise and without emotion. Focus on the features and benefits that your product or service provides.

On the other hand, you should always try to craft emotional ads when performing B2C marketing. Even if you’re selling a 4K television set, the ad copy shouldn’t be too dry and filled with industry jargon. Instead, use ad copy that displays the emotion your customers will feel when watching their favorite movie or television show on the set in question. After watching or reading your ad, potential customers should have a better understanding of how they would feel when using your product.

Understanding all of the differences between B2B and B2C marketing should give you the information you require to build effective campaigns that perform well and provide you with the results you’re seeking. Because of how distinct these two types of marketing are, it’s essential that your marketing techniques take into account all of the differences mentioned previously. For instance, building a relationship with customers is far more complex with B2B marketing, which you should be aware of before you begin to build these relationships.

Bryan Miller

Bryan Miller

Bryt Designs

Bryan Miller is an entrepreneur and web tech enthusiast specializing in web design, development and digital marketing. Bryan is a recent graduate of the MBA program at the University of California, Irvine and continues to pursue tools and technologies to find success for clients across a varieties of industries.

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